FREQUENTLY ASKED QUESTIONS
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OUR PRODUCTS Mina Moo and Baby products are made using high quality designer fabrics and proudly made in the Cape. Local is lekker - buying locally manufactured products positively contribute towards South Africa's economy. Our online shop also has a selection of products from brands who are aligned and share similar values. |
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SHIPPING / DELIVERY
SOUTH AFRICA R85 Cape Town only - Cape Town City and surrounds R105 Cape Town Regional - Hermanus, Worcester,Wellington, Paarl, Malmesbury, Caledon, Franschhoek R105 SA main centers - Johannesburg, Pretoria, Durban, Bloemfontein, East London, Port Elizabeth, George R180 SA outer lying - Cities/towns not listed above We use a National courier service with tracking number delivered straight to your door/workplace. [Our couriers cannot deliver to a PO address] If a workplace address - the courier delivers to the reception area - please make sure the reception knows you are expecting a package. We use The Courier Guy, a reputable and trustworthy courier service with tracking and on time delivery.
DELIVERY TIME: Cape Town 1-2 working days Main centers: 2-3 working days Outer lying 3-4 working days Please note : It is your responsibility to track your items. This can be done 24 hours after receiving your shipping notification. Track here
INTERNATIONAL International shipping is serviced through the South African post office with tracking number. Your order will be shipped within 48 hours after receiving payment. Delivery: 7-10 working days [US and Europe main centers] Please note: There may be delays in delivery if there is a strike, global pandemic or adverse weather conditions in US and Europe. Mina Moo and Baby accepts no liability for incorrect shipping addresses supplied. Please note: It is your responsibility to track your items and can be checked through the following methods
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PAYMENT OPTIONS Credit card [Visa, Mastercard] Instant EFT Our online payments are facilitated by Payfast, they use an Extended Validation SSL with 256-bit encryption, the highest level of encryption currently available. 3D secure is in place for all credit card transactions.
NOTE: Once you have completed payment - please wait to be re-directed back to our website to generate an order confirmation. Please do not close the payment screen.
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REFUND/EXCHANGE Our products are made with love and care and goes through strict quality control, but if you are not entirely satisfied with your item you may return it, provided that its unused and in original packaging within 7 days. Return shipping will be for your account and refunds/exchanges will only be processed once item/s have been received and inspected. Please email us to arrange. No refund/exchange on sale items. Note: Items bought at any of our stockists - these items will have to be exchanged directly with the relevant store. Gifting: The same terms above apply to any items received as gifts |
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WASH AND CARE Our cotton prints are delicate fabrics, prolong the life of your product by following the wash/care instructions: 30 deg cool wash, do not tumble dry, warm iron on reverse. Screen printed items: 30 deg cool wash, do not tumble dry, cool iron on reverse/inside. |
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LEGAL To view our Policies, click here |